Booking with us means we have reserved our staff's time for your visit - missed appointments without notice will significantly impact our ability to service other clients. No-shows create scheduling issues, affecting our salon's operations and other customers' experience. Please review our policy before booking:

 

PLEASE BE ON TIME - there is NO GRACE PERIOD - you must arrive ON or BEFORE your appointment TIME - any lateness without our approval us will result in your appointment being cancelled or changed in order for us to be on time for our next clients. If services are reduced or cancelled, clients will be responsible for the full amount.
 

APPOINTMENT APPROVALS - As the online booking system has its limits, not all openings shown on the online system will work for our staff - and if you selected a time that does not work for our staff - we will contact you with options close to the original time. All appointments are approved manually and not all openings shown will be accepted. At times, we may move your requested time 15-20 min later and you will receive a text confirming your new time. If the new time does not work, please reach out to us. 

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SCHEDULING APPOINTMENTS AT OR SHORTLY AFTER OPENING TIMES - Appointments can be scheduled exactly at our opening hours (9:30 AM on weekdays, 9:00 AM on Saturdays, and 10:00 AM on Sundays) or any time that is at least 1 hour past these opening hours. We are unable to accept booking requests for times that fall within the first hour of opening (for example, a 10:00 AM appointment cannot be booked on a Monday, as we open at 9:30 AM). Additionally, to ensure efficient scheduling and reduced waiting times, we may adjust your appointment time by 15 to 20 minutes from your requested slot. Your confirmed appointment time will be communicated through a text message or email. If the adjusted time is inconvenient for you, please feel free to contact us to modify or cancel your appointment. We advise allowing some extra time in your schedule to accommodate any unforeseen delays.

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WAIT TIMES MANAGEMENT - Our commitment is to adhere to your scheduled appointment time as closely as possible. However, please understand that certain unforeseeable circumstances can affect wait times. While we make every effort to minimize delays, immediate service upon arrival cannot be guaranteed. For those with strict time constraints, we advise against booking appointments during periods when you are pressed for time. We recommend allowing additional time for your appointment, particularly during our peak periods and around holiday seasons.

If your booking is DENIED - please read the message emailed to you - in most situations, it is because we need more clarifications from you. A message is always attached to the email - it will not show up in the text message sent. If you enabled text messaging, we will text you before denying a request to ask for clarifications.

TEXT MESSAGING - For faster service, we prefer to text you with any questions/follow up/delays in appointment time - you can text us from the confirmation text sent to you. 

BOOKING FOR MULTIPLE PEOPLE - Our system does not allow multiple bookings at the same time - you may book for one person and leave a note in the appointment note section specifying how many people and what services for each person. We will get back to you with availabilities OR you will receive a confirmation text/email that your request has been accepted. If you book multiple appointments - we ask that you leave a note stating that this is for X amount of people as we will attempt to reach out to you to confirm multiple bookings.

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DESIGNS- Designs must be booked for and specified (how many nails, what design) with each booking. You can send us an image via text in order for us to provide you with an estimated cost and allotting the correct duration and staff for the service. Most intricate designs will add $50-$150 while simpler designs will be less. Please inquire if you have any questions. Please note: you must notify us at least 24 hours to cancel your design request - changing your service at time of service will result in prepayment in future bookings and no refunds will be provided without 24 hours of notice as we have reserved the slot for your service with our design staff.

NO SHOW & LATE CANCELLATIONS FEES
-24 HOURS of notice is REQUIRED to cancel or reschedule. Cancelling an appointment 3 hours before appointment time will be considered a NO-SHOW. 
-NO-SHOWS will be CHARGED a 100% fee. First-time no-shows will NOT be charged a fee as we understand sometimes emergencies can happen. An invoice fee of $5.00 will be added for all invoices sent. 
-PREPAYMENT in FULL will be required to book with any no-shows, or cancellations with less than 24 hours of notice. No refunds will be provided if cancelled less than 24 hours of notice. Please call to book and prepay as online requests will be declined. 
-Reward points will be reset with no-shows and frequent cancellations/rescheduling

DENIAL OF SERVICE:
Clients with excessive no-shows and late cancellations/rescheduling will be denied further services. Please be respectful at all times - we reserve the right to refuse service. 

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NO REFUND POLICY:

We at Cosmo Nails strive to provide you with the best service and experience. Please note that for services rendered, we have a no refund policy. We value your choice to trust us with your nail care and believe in the skill and artistry of our technicians. If you have any concerns about the service you receive, please let us know immediately. We're dedicated to ensuring your satisfaction and will do our best to address any issues you may have.